Returns & Exchanges

At PEN PEPTIDE, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Ensure all items are in their original, unworn condition with tags attached, and place them securely in the original shipping box.

• 3.
  Attach Shipping Label

  Print the prepaid return shipping label provided via email and affix it to the outside of your package, covering any previous delivery markings.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of receipt.