Frequently Asked Questions

Everything you need to know about your PEN PEPTIDE order.

What is the standard shipping time for my order?

We offer worldwide shipping. Orders typically process within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.

How do I initiate a return or exchange?

We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached.

What payment methods do you accept?

PEN PEPTIDE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How should I care for my PEN PEPTIDE garments?

To maintain the quality of our premium fabrics, we recommend machine washing cold on a gentle cycle and hanging to dry. Specific care instructions are located on the inner label of each piece.

Can I track my package once it has shipped?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.

Are your products ethically manufactured?

Sustainability and ethics are core to PEN PEPTIDE. We partner only with certified manufacturers who ensure fair wages, safe working conditions, and environmentally conscious production methods.